When we talk about business communication skills, we need to understand the meaning of all the three words — business, communication and skills. Once we understand the meaning of these three words, their link-up becomes inevitable. Communication means to send a message across to the other end. Language is, therefore, nothing but a means of communication. Skill is something that can be acquired as against talent which is inborn. That is why communication is a skill that anyone, who puts in the required effort, can acquire. Business means dealing with people — it starts with the creation of a product and/or service and ends with distribution. Right from the production till the last stage, communication is crucial and hence, the importance of the concept “Business Communicative Skills”. Although the name sounds very fancy and technical, its implications are very simple. Read further to know how to acquire and use this skill.
Value of Communication
In any organization, healthy communication at every level is more important than the capital invested. Communication provides required nutrition to the interpersonal bonds in the company and helps the business double up steadily.
Employer
Let us take it one step at a time. If you are an entrepreneur, or even a manager, and you have a particular idea in your mind about the company, then you must communicate this idea to your people to make your endeavors more efficient and successful. At the production level, your labor needs to understand what is expected out of them, while at the distribution level, your sales personnel must have a clear idea of what and how much is expected of them. There needs to be a two-way communication where not only are employees’ concerns heard but also catered and responded to. This is how you can make your employees relate to your objectives.
Employee
At an employee level, misunderstandings and misgivings can stem out of bad communication. And we all know that relationships at work are very important. While a happy workplace ensures better and more work, an unhappy and gloomy workplace only leads to increased stress and low performance. However, to be considerate is not always your manager’s job — you must make equal efforts to help others understand your viewpoint. Suppose you have an idea that can help you and the organization grow, it won’t do much good unless it is understood properly by your management and peers. So, everybody needs to gear up and go that extra mile to learn a thing or two about communication.
Input
The first and most basic thing about healthy communication is listening. It may be very difficult as it requires a good deal of patience, but with a little practice, you can be good at it. Listening does not mean simply hearing what the other person is saying, but comprehending it, because for effective output, the input must be well organised. And for organized input, it is necessary to listen and comprehend information correctly.
Output
What you say is important, but how you say is something that is of even more significance. Whichever language you choose to communicate in, make sure you have a good command over it. Good vocabulary becomes very crucial at these times. Not because you need to use big words, but because you need to use the right ones. However, if your vocabulary is not good, you can still pick up words everyday by reading relevant content and understanding their context and meaning with respect to your work.
Since the whole agenda of business boils down to profit, it would be good if you understand that good communicative skill in business is always a boon. But howsoever important this skill is, learning it isn’t really a difficult job. All it requires is some common sense and patience. Hope this write-up helped you establish the importance of communication skills in business.
